Help Centre

Request a quote on our website or WhatsApp us on (+27) 73 411 8468. We send you a quote, and once you accept it online you sign the agreement in your client portal and pay the deposit. Your project starts as soon as the deposit is received.

Your logo, the text for each page (or notes and we can help write it), photos, your contact details and links to websites you like. You can upload everything in your client portal.

It depends on the size of the project and how quickly content and feedback come in. We agree a realistic timeline with you in your quote before any work begins, and you can follow progress in your client portal.

Go to vergeon.co.za/portal and sign in with your email and password, or with “Continue with Google” if you use a Google account with the same email address.

On the portal sign-in page, click “Forgot your password?” and enter your email address. We’ll email you a link to choose a new password. The link works for a limited time.

Follow your project’s progress, approve designs or ask for changes, download and upload files, sign agreements, view and pay invoices, open support tickets and share your referral link.

Open the invoice in your client portal and pay online, or pay by EFT using the banking details on the invoice. Always use your invoice number as the payment reference.

Yes. Download any invoice as a PDF from “Invoices” in your client portal, or message us on WhatsApp, choose “My invoices” and the chatbot will send you the PDF.

A 50% deposit secures your place in our schedule and covers the first stage of work. The balance is due on completion, before the website or app goes live.

Online payments usually show within a few minutes. EFT payments can take 1 to 2 business days to clear. If it’s been longer, send us your proof of payment and invoice number.

Our plans include hosting, an SSL certificate (the padlock), a free co.za domain, daily backups, a mobile-friendly design and standard SEO. See Pricing & Packages for details.

First check your internet connection and try another browser. If the site is still down, open a support ticket in your portal or WhatsApp us with a screenshot – we treat downtime as urgent.

Yes, if your website was built with an editor we can show you how. Otherwise send us your changes and we’ll make them for you under your maintenance plan.

Use these settings: incoming server mail.yourdomain.co.za (IMAP, port 993, SSL), outgoing server mail.yourdomain.co.za (SMTP, port 465, SSL), and your full email address as the username. Ask us if you need the exact details for your domain.

This is usually a missing SPF, DKIM or DMARC setting on your domain. Open a support ticket and we’ll check and fix your domain’s email settings.

Message (+27) 73 411 8468 on WhatsApp any time to see our services and prices, request a quote, get copies of your invoices, check your project’s progress, or talk to a person during business hours.

Client files are stored privately and only shown after you sign in. Passwords are encrypted, payments are handled by secure payment gateways, and we never ask for your card details on WhatsApp or by email.

We will never ask for passwords or card numbers. If something looks wrong, don’t click the link – forward it to support@vergeon.co.za and we’ll check it for you.